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Data Safety & Control

Delete Account Request

At Wannon Digital, we believe you should have complete control over your data. If you wish to delete your account or any associated data from the Wannon mobile application or portal, please find the steps and information below.

1. How to Request Account Deletion

You can request the deletion of your account and associated data using either of the following paths:

Option A: In-App Request (Easiest)
  1. Log into the Wannon mobile application or portal on wannon.app.
  2. Navigate to your User Profile settings.
  3. Scroll to the bottom and select "Request Account Deletion".
  4. Confirm your decision. This immediately registers a deletion ticket.
Option B: Web-Based Request (For Uninstalled Users)

If you have already uninstalled the application, you can initiate account deletion by:

Please state clearly that you are requesting your account and associated data to be deleted.

2. What Data is Deleted?

Upon confirming your request, we will permanently purge the following personal data elements from our active databases within 14 business days:

  • Your profile details (name, profile picture, login credentials)
  • Any linked mobile push notification tokens
  • Session logs and authentication tokens

3. What Data is Retained and Why?

We take your privacy seriously, but we must also comply with legal, tax, and auditing requirements in Australia.

Wannon Digital will securely archive and retain historical financial records (such as completed subscription transactions, ABN invoicing details, and tax records) for a mandatory period of 7 years, as required by the Australian Taxation Office (ATO) and corporate regulations. Once this retention period expires, this archived data is permanently purged.

4. Verification of Deletion

Once your account and data are successfully deleted, we will send a final confirmation email to your registered email address. This marks the complete termination of your data records.